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Technical Support Engineer

Posti Messaging Sp. z o. o.IT (administracja, oprogramowanie)20-03-2019
Lokalizacja
Toruń
Branża
IT (administracja, oprogramowanie)
Termin oferty
30-04-2019

Opis stanowiska

ABOUT THE JOB:

For our Service Desk team in Toruń we are looking for a person who wants to take an active part in : IT projects, improvement daily routine tasks, understanding and creating documentation and many others. Our environment is highly professional, with a high degree of personal responsibility and freedom. We believe in empowering the talented people and steering actions towards self-development.

 

As Technical Support Engineer your main responsibilities will include:

  • Service Desk service request, incident and problem handling
  • Platform and software monitoring with designated tools
  • Works together with external service providers and with Service Desk internal responsible roles
  • Developing own skills by following support process, documentation and customer feedback as well as doing the actual daily support work
  • Work according to knowledge base instructions

Wymagane umiejętności

  • Experience of Linux/Unix as a plus
  • Proficiency in English to be able to work with customers
  • Ability to work in a team
  • Readiness to work independently on shift pattern 24/7
  • Ability to work under pressure and excellent problem solving skills
  • Knowledge of IT or ITIL certificate as a plus
  • Wymagane wykształcenie

    Academic degree on ICT - as a plus

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